Introduction
Integrated Healthcare Professionals Ltd (IHcPro) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our e-commerce platform specialising in medical consumables, in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Data Controller
IHcPro is the data controller responsible for your personal data. Our registered address is:
Integrated Healthcare Professionals Ltd
Citibase
Suite 104
Tower House
67-71 Lewisham High Street
London
SE13 5JX,
and you can contact us at: getintouch@ihcpro.co.uk for any queries related to your data.
2. Information We Collect
We may collect and process the following categories of personal data:
a. Personal Information:
• Name
• Contact details (email, phone number, address)
• Payment information (e.g., credit/debit card details)
• Account details (username, password)
b. Transaction Information:
• Purchase history
• Order details
• Delivery information
c. Technical Information:
• IP address
• Browser type and version
• Operating system
• Device type
d. Usage Data:
• Pages visited
• Time spent on the website
• Clicks and interactions
3. How We Use Your Information
We use your personal data for the following purposes, in compliance with GDPR:
a. To Process Transactions:
• Fulfilling orders and delivering products
• Managing payments and refunds
• Communicating with you about your orders
b. To Improve Our Services:
• Analyzing website usage and enhancing user experience
• Developing new products and services
• Personalizing your shopping experience
c. For Marketing and Communication:
• Sending promotional offers and updates (with your explicit consent)
• Notifying you about changes to our services
d. Legal and Compliance:
• Preventing fraud and unauthorized transactions
• Complying with legal obligations (e.g., tax, accounting)
4. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
• Performance of a Contract: Processing necessary to fulfill our contractual obligations, such as processing your orders.
• Consent: For marketing communications and specific types of data collection (e.g., cookies), when you have given explicit consent.
• Legal Obligation: Processing necessary for compliance with legal obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, provided this does not override your rights and freedoms.
5. Sharing Your Information
We may share your personal data with:
a. Service Providers:
Trusted third-party companies providing services such as payment processing, delivery, and IT support.
b. Legal Authorities:
When required by law or to protect our legal rights.
c. Business Transfers:
In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.
6. International Transfers
Your personal data may be transferred outside the UK or EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent measures, to protect your data.
7. Data Security
We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.
9. Your Rights
Under GDPR and the Data Protection Act 2018, you have the following rights:
• Right to Access:
Obtain a copy of your personal data and verify the lawfulness of the processing.
• Right to Rectification:
Request correction of inaccurate or incomplete data.
• Right to Erasure:
Request deletion of your data when there is no lawful reason to continue processing it.
• Right to Restrict Processing:
Request the restriction of processing your data in certain circumstances.
• Right to Data Portability:
Receive your data in a structured, commonly used format and transfer it to another service provider.
• Right to Object:
Object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent:
Withdraw your consent where processing is based on consent.
To exercise these rights, please contact us at getintouch@ihcpro.co.uk
10. Cookies
We use cookies to enhance your experience on our website. For detailed information about the cookies we use and the purposes for which we use them,
please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
IHcPro (Integrated Healthcare Professionals Ltd),
Citibase
Suite 104
Tower House
67-71 Lewisham High Street
London
SE13 5JX,
Email: getintouch@ihcpro.co.uk
Phone: +447825513106
Effective Date: 11/10/2024
