1. Introduction

• This Return Policy outlines the terms and conditions under which products purchased from IHcPro's e-commerce platform may be returned. By placing an order, you agree to the terms outlined in this policy.

2. Eligibility for Returns

• You may return most items purchased from our platform under the following conditions:
• The item must be returned within 14 days of receipt.
• The item must be unused, in its original packaging, and in the same condition as when it was received.
• Certain items, such as perishable goods or customized products, may be non-returnable (see Exclusions below).

3. Initiating a Return

• To initiate a return, please follow these steps:
• Contact our customer service team at returns@ihcpro.co.uk with your order number and details of the item you wish to return.
• You will receive a Return Authorization Number (RAN) and instructions on how to return your item.
• Pack the item securely, including all original packaging and accessories, and clearly mark the package with the provided RAN.
• Ship the item to the address provided by our customer service team.

4. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item sent).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

• Refunds are processed within 14 days of receiving the returned item.
• You will be notified via email once your return has been received and inspected.

• Refunds will be issued using the original payment method. If the original payment method is unavailable, we will contact you to arrange an alternative.

6. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Exclusions

• Perishable goods
• Customized or personalized products
• Items marked as non-returnable at the time of purchase

8. Damaged or Defective Items

9. Contact Us